Eri B.
UPDATED:As previously stated, Dr. Ubeita is great. After posting my initial review (below), he called me and took responsibility for his staff's error, which I appreciated. I found myself in an emergency situation and, because I have always felt comfortable at this office, I decided to give them an opportunity to correct their error, which they did. I remain pleased with their services, care and treatment. As a loyal patient, I am scheduled to return for more work to be done. The staff was attentive as always and Dr. Jan Ganndul was AMAZING. INITIAL POST (EDITED):The doctor and staff are great. I have been a patient for over 4 years; however, I was so disappointed at one of my visits. Our insurance verified the services I needed (all covered) and codes. It appeared this office was not using the correct codes (same procedure(s), difference code(s)). I called them to let them know and asked why they were using "old" billing codes. The lady was rude and dismissive and said she would call me back after she spoke with the doctor. More than 6 months passed and I never received a call. IF YOU ARE COVERED BY DENTAL INSURANCE, please know your plan and do not be afraid to call your insurance to verify services.
9/04/2018
